Terms of service

Welcome to RUGGAN. These Terms of Service govern your use of our website and services. By accessing or purchasing from ruggan.com (the “Site”), you agree to be bound by the following terms and conditions.

1. Overview

RUGGAN is a premium leatherwear brand offering high-quality jackets and apparel crafted from genuine leather, including cowhide and sheepskin.

Our products are manufactured in partnership with experienced leather specialists and shipped directly to customers worldwide. This model allows us to maintain competitive pricing while delivering quality craftsmanship.

2. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to use this Site or make a purchase.

By using this Site, you confirm that all information provided is accurate and complete.

3. Product Information

We aim to ensure all product descriptions, images, and pricing are accurate. However:

  • Natural variations in leather texture, grain, and color may occur
  • Minor differences may exist due to lighting or screen display
  • Measurements may vary slightly (1–3 cm) due to manual production

These variations are not considered defects.

RUGGAN reserves the right to update product information at any time without prior notice.

4. Orders, Processing & Shipping

  • Orders are processed within 2–5 business days
  • Delivery typically takes 7–25 business days, depending on location
  • Orders are shipped directly from our manufacturing partners

RUGGAN is not responsible for:

  • Customs delays
  • Import duties or taxes
  • Courier delays beyond our control

All applicable fees are the responsibility of the customer.

5. Returns & Exchanges

We want you to shop with confidence.

  • Returns and exchanges are accepted within 30 days of delivery
  • Items must be unused, unworn, and in original condition

Exchanges

We recommend exchanges for sizing issues to ensure the best fit.

Returns

  • Returns are eligible for store credit or exchange
  • Refunds to original payment method are issued only for:
    • Faulty items
    • Incorrect items received

Non-Returnable

  • Worn or used items
  • Final sale or clearance items

To request a return or exchange, contact:
📧 rugganleather@gmail.com

6. Pricing & Payments

  • All prices are listed in the applicable store currency
  • Prices may change without notice
  • Payments are processed securely via trusted third-party providers (e.g., Visa, Mastercard, PayPal)

7. Intellectual Property

All content on this Site—including branding, logos, images, and text—is the property of RUGGAN and may not be used without permission.

8. Limitation of Liability

RUGGAN is not liable for any indirect or consequential damages arising from:

  • Product use or wear
  • Shipping delays
  • Customs issues
  • Website interruptions

Liability is limited to the value of the purchased product.

9. Privacy

We respect your privacy. Personal information is handled in accordance with our Privacy Policy and is never sold or shared without consent.

10. User Conduct

You agree not to misuse the Site, including:

  • Attempting to breach security
  • Distributing malicious software
  • Violating intellectual property rights

11. Changes to Terms

RUGGAN may update these Terms at any time. Continued use of the Site constitutes acceptance of any changes.

12. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

13. Contact

For any questions regarding these Terms:

📧 rugganleather@gmail.com
RUGGAN Leatherwear

Acknowledgment

By using this Site, you confirm that you have read, understood, and agreed to these Terms of Service.