Shipping policy
RUGGAN, tailored to a company that dropships leather jackets from Pakistan. It maintains professionalism while setting clear expectations for delivery timeframes, tracking, customs, and delays:
Shipping Policy
Company Name: RUGGAN
Effective Date: 12/06/2025
🌍 Shipping Origin
All RUGGAN leather jackets and products are shipped directly from our production and fulfillment partners in Pakistan. This allows us to provide you with authentic, handcrafted quality at competitive prices, delivered straight to your door.
🚚 Order Processing Time
All orders are processed within 2–5 business days after payment is received and confirmed.
Once processed, items are dispatched and tracking information is provided via email.
Note: Orders placed on weekends or public holidays will be processed the next business day.
🌐 Estimated Shipping Times
| Region | Estimated Delivery Time |
|---|---|
| Australia & New Zealand | 7–15 business days |
| United States & Canada | 10–20 business days |
| United Kingdom & Europe | 10–18 business days |
| Middle East | 8–14 business days |
| Rest of World | 12–25 business days |
Please note: These are estimated delivery windows and actual delivery may vary due to customs clearance, local courier delays, or unforeseen disruptions.
📦 Tracking Your Order
Once your item has shipped, you will receive a confirmation email with a tracking number and a link to track your parcel.
If you have not received your tracking information within 7 business days of placing your order, please contact us at support@ruggan.com.
✈️ Shipping Partners
We primarily use international logistics partners such as DHL, FedEx, TCS, and Pakistan Post, depending on the destination country and shipping method selected.
💸 Customs, Duties & Import Taxes
All international shipments may be subject to customs duties, taxes, and clearance fees imposed by the destination country.
These charges are not included in the purchase price or shipping fees and are the responsibility of the customer.
RUGGAN is not liable for any delays caused by customs processing or failure to pay applicable duties.
🛑 Delays & Disruptions
While we aim to deliver your order within the estimated timeframe, delays can occasionally occur due to:
Customs inspections
Natural disasters or political unrest
Airline or courier disruptions
Peak shopping seasons
We appreciate your patience and understanding during such times.
📬 Incorrect Address Disclaimer
Please ensure your shipping address is entered accurately and completely at checkout. RUGGAN is not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.
📩 Need Help?
For any shipping-related questions or concerns, our support team is ready to assist:
By placing an order with RUGGAN, you acknowledge and accept the terms of this Shipping Policy.
Would you like this converted into a web page, PDF, or Shopify policy block?