Refund policy
At RUGGAN, we stand behind the quality of our leather products and want you to shop with confidence.
30-Day Return Window
You may request a return or exchange within 30 days of delivery.
Eligibility
To be eligible for a return:
- Item must be unused, unworn, and in original condition
- All tags must be attached
- Item must be returned in original packaging
Exchanges (Recommended)
We strongly recommend exchanges for sizing issues. If your item doesn’t fit, we’ll help you get the right size quickly.
Returns
- Returns are accepted for store credit or exchange
- Refunds to original payment method are only issued for faulty or incorrect items
Non-Returnable Items
- Items that have been worn, damaged, or altered
- Clearance or final sale items
How to Start a Return
To initiate a return or exchange, please contact us at:
📧 rugganleather@gmail.com
Include:
- Your order number
- Reason for return
- Photos (if item is faulty or incorrect)
Return Shipping
- Customers are responsible for return shipping costs unless the item is faulty or incorrect
- We recommend using a tracked shipping method
Important Notes
- As our products are made from genuine leather, slight variations in texture, grain, and color are natural and not considered defects
- Please refer to our sizing guide carefully before purchasing to ensure the best fit
Our Promise
We are committed to delivering premium leather products and a reliable shopping experience. If there’s ever an issue, our team is here to help.